FAQ's

FAQ's

FREQUENTLY ASKED QUESTIONS

We're here to help you with your questions. But, in case your questions are not answered here, you can always contact us through email. Our team is more than happy to assist you with your queries.

 What is your returns policy?

Unfortunately we have a no return policy after 20days. if your product is Damaged or you are unhappy with the Quality we will however do a exchange or a Gift Card. 

Refunds?

We do provide Refunds, however as long as the product is not used, if the product is faulty or you arent happy we can happily exchange or replace it if you arent happy. please contact us

 

Delivery

How do I change my delivery address?

If you have entered the incorrect address on your order, please let us know by contacting us, and our team will handle the amendments. If your order has already been shipped, please note that amending your order address may cause further delay.

How can I track my order?

The progress of your order can be tracked on the internet by following the link in the email we sent you confirming dispatch. 

 

Do you ship internationally?

We are now running internationally, if you are interstate please allow extra time for delivery, due to Covid19 we are unsure with the delayed times. But you will receive updates via Email regarding your shipment. 

 

How long will my delivery take to get to me?

We would like you to receive your order as quickly as possible. Usually, the estimated time of delivery depends on where the recipient's address is located.

Deliveries are only made between 9:00 AM and 5:00 PM, Monday to Friday. Please note there will be no weekend or public holiday deliveries.

*These are only an estimated time of arrival of the purchased items. We are really sorry if there are slight delays from time to time. Please allow extra time for your order to be delivered. Thank you!

 

The item I received is not what I ordered?

We take great care in packing your order. In the unlikely event of an item being incorrect when your order is delivered to you, please let us know as soon as possible.

 

I am missing an item in my order

If you are missing an item in your order, please let us know as soon as possible.